How Can We Help You?
Welcome to the WingDecals Store, we are committed to discovering good auto accessories and providing customizable products. If you have any questions, you can ask us through the green chat button on the right or send an email, we will be happy to serve you. Due to time difference, the reply may be a little slow, please be patient.
Regarding Customization
1. Customization requires additional charges, and the fees vary depending on the product.
2. Customization takes time
3. Before customizing, please send us the text/Logo that need to be customized. The pictures should be clear.
4. Refunds are not available for customized products
Regarding Logistics
1. Products are shipped from China. 2. Due to different countries where orders are placed and different express transportation companies selected, the delivery time to users is also different. 3. Please contact us to get approximate delivery time.
Regarding Refunds
We offer limited refunds and can accommodate requests for refunds for the following reasons:
1. Product damage
2. Incorrect product shipped or missing items
3. Incompatibility of the product with your vehicle or installation issues.
Refunds are not available for the following reasons:
1. Custom Products
2. Diminished product value due to package opening (e.g., disposable packaging)
We understand the frustration that can arise from refund processes and the time wasted waiting for orders to arrive.
Therefore, we sincerely encourage you to contact our online customer service when placing an order to obtain actual product images and confirm compatibility with your car model, ensuring full usability upon receipt of the goods.
Similarly, we strongly recommend that you record the entire process of receiving the goods and opening the product packaging.
This will serve as compelling evidence when you need to request a refund.